Aged Care Provider research project


Press Release: 20 May 2021

The Australian Government’s response to the Aged Care Royal Commission will mean change for providers. The new support at home program aims to provide a seamless system of in-home aged care, to better support and match timely services to the needs of older Australians living at home and in the community, and their informal carers.

The department wants to understand providers’ readiness to adapt to sector reforms and how to best support the transition to the new program. The department has launched a research project to understand the range of provider experiences and views.

The department has engaged Boston Consulting Group to undertake an analysis of all aged care providers Australia-wide to:

  • understand your readiness for change
  • understand the areas where you will need support to manage a transition to the new system
  • hear concerns you may have about the impact of the incoming reforms on your business

Information about the survey

The survey will be available in June. We will let you know when it is open.

Your response to the survey is critical in shaping the new program and the support the department can provide to you over the coming months and years in transition to the new system. The results will inform the strategy for change management and sector support.

Further involvement and information

If you would like to express interest in taking part in an interview or panel discussions to contribute to the survey, email All data collected will only be used for this project.

More information about the aged care reforms is available on the department’s website.

Department of Health


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