Important letter – responsibilities of home care providers

Press Release : Wednesday 26 May 2021

The department is reminding approved home care providers of their responsibilities to the Home Care Packages (HCP) Program.

A letter to home care providers can be viewed on the department’s website.

The letter reminds providers of the new way home care subsidies will be paid in phase 2 of Improved Payment Arrangements and support that providers may be eligible to receive to help adjust to the changes.

Responsibilities of a home care provider include:

  • publishing your service prices on My Aged Care and reviewing them yearly
  • notifying the department of any changes to the details of the home care service
  • keeping your contact details with the department up-to-date
  • notifying Services Australia of any unspent funds when a care recipient exits home care

By meeting these responsibilities, a home care provider supports care recipients through quality and safe care, while maximising the HCP funding available to provide senior Australians with aged care services.

Department of Health


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