My Aged Care Provider Portal – SIRS access issue

Media Release: Tuesday 7 March 2021

The Department of Health would like to alert providers to an access issue with the Serious Incident Response Scheme (SIRS) tile on the My Aged Care Provider Portal. When providers access the SIRS tile they will have two browser tabs open: the Provider Portal and the SIRS portal.

Providers may notice that after they close the SIRS portal or the My Aged Care tab (without logging out), they can re-open the SIRS portal browser and continue making changes. On shared computers this may result in another user entering data using the previous user’s details.

Providers should ensure they ‘Log out’ of the Provider Portal rather than just closing the tab for either portal. Providers can see each incident reported in their SIRS tile and will easily be able to identify if reports have been made in error.

A fix will be installed this week to address the issue, including a ‘Log out’ button on the SIRS portal.

Department of Health

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